ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for an Sr. Systems Analyst to join our team. 

 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

The Sr. Systems Analyst works as member of the IT Infrastructure team to run systems to support our growing Telecommunications business for our Internal Associates, Customers and Partners. This individual is responsible for bringing together hardware, software, and support to provide the right combination of cost, resiliency, and features for the solution.

 

Essential duties and responsibilities include but are not limited to:

• Responsible for the maintenance of and providing direction for all Internal Computing Systems: 
  1. Active Directory including DNS, DHCP and Group Policy
  2. Desktop and Server Operating Systems including Anti-Virus Protection
  3. Client, Server and Database Applications including SharePoint, Exchange and SQL
  4. Backup and Recovery
• Responsible for the support and maintenance of the Enterprise Application Software designed to support the Telecommunications Billing Processes for own Retail and Wholesale Business.
  1. Provide Customer Service to Associates and Partners
  2. Provide first line of contact with Software Vendor
  3. Provide direction to and oversight of External Consultants
• Perform complex Hardware and Software updates
  1. Collaborate with Vendors as needed
• Responsible for tuning Systems for Redundancy, Performance, Security, and Data Protection.
• Responsible for the resolution of Hardware, Software and Application problems.
  1. Respond to escalated Client Incidents and Requests
  2. Respond to Emergency Calls during and outside of normal business hours
  3. Identify Root Cause, Implement Resolution, Recommend Long-term Actions as needed
• Audit System Alerts to ensure proactive and timely resolution.
• Contribute to the documentation of procedures and guidelines for internal team use.
  1. Ensure that documents are kept up-to-date
• Act as a Technical Project Leader for complex and/or long duration initiatives.
• Make recommendations on Technological Direction.
• Contribute to the annual budget process. 
• All Other Duties as Assigned.

 

Requirements

We are looking for people with:

• Bachelor’s degree in Information Technology, Computer Science or related field or equivalent work experience.
• Strong organizational and communication skills.
• Excellent attention to detail with proficiency in Microsoft Word and Excel. 
• Ability to function independently and efficiently in a fast-paced environment.
• Must be team-oriented, friendly and personable with strong focus on customer service.

Advanced understanding and working experience with:

• Hardware Installation, Configuration and Support (Desktops, Servers, Storage, VMware)
• MS SQL Database
• IIS Servers and Websites
• Office 365, Exchange, & Share point configuration 
• Asset Management Tools and Practices
• LDAP
• Project Risk, Cost and Time Management

Expert understanding of and working experience with:

• Windows Operating Systems
• Microsoft Active Directory and Group Policy
• Windows Update Services, Print Server Administration
• Microsoft Remote Desktop Services
• Antivirus Tools and Remediation
• Remote Access (VPN)
• Enterprise Software Deployment and Configuration including Automation via scripting
• Backup Hardware/Software
• Networking as it relates to Server/Storage
• Security as it relates to Server/Storage
• Virtualization as it relates to Server/Storage
• Troubleshooting techniques: Operating System, Application System, Hardware/Software
• Technology-leading principles and methodologies

 

At ImOn, we'll hook you up. We offer our employees a full benefit package to include:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.