ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Business Account Manager to join our team.

 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

The Business Account Manager maintains and builds relationships with assigned business customers.

 

The Account Manager's number one responsibility is managing the customer's experience to exceed expectations and prevent customer churn. The Account Manager will represent all ImOn business product suite and services to their assigned customers while learning the customer's business plans and ensuring their needs and expectations are met.

 

Essential duties and responsibilities include but are not limited to:

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Assists and helps meet assigned targets for additional sales volume and account objectives in assigned accounts.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Develops and delivers renewal plans successfully for each assigned customer as they emerge from their current commitments.
• Works closely with ImOn business areas of Sales, Customer Care, Engineering, Provisioning, Project Management, Accounting and any other business area involved with customer servicing to provide for customer needs.
• Maintains and continues to develop relevant product and business knowledge, techniques and skills as prescribed by the company.
• Develops and delivers a consistent referral plan from assigned customer base in order to introduce new opportunities to the company.
• Achieves or exceeds company churn rate goals.
• Assists and meets assigned customer revenue growth goals.
• Meets assigned weekly and monthly activity goals.
• Completes customer account plans that meet company expectations.
• Maintains high customer satisfaction ratings that meet company goals.
• Completes required training and development objectives within assigned time frames.
• Completes and submits company required reports on time and meets the quality expectations of those reports.

 

Requirements

We are looking for people with (minimum qualifications):

• High School Diploma or equivalent.
• At least 3 years of account management, sales or customer service experience in a business-to-business environment. 
• Computer proficiency and knowledge of MS Office products.
• Strong interpersonal skills with the ability to develop rapport.
• Excellent speaking and writing skills. Requires effective presentation, negotiation, sales and closing skills.
• Exceptional organizational, strategic planning and time management skills. Must have a strong sense of urgency and high level of customer service.
• Motivated self-starter who is results driven.
• Must be able to cultivate internal relationships to develop an environment of teamwork.
• Must be passionate about delivering a superior customer experience.

It would be nice if you had (preferred qualifications):

• Bachelor's Degree
• Knowledge of the telecommunications industry.

 

At ImOn, we'll hook you up. We offer our employees a full benefit package to include: 

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.

Click apply now to apply online today!