Busy restaurant seeks personable, sales oriented individual with exellent attention to detail. Requires strong telephone skills, the ability to multitask, and proficiency in Excel, Word, and Outlook. Quickbooks Online and Open Table experience a plus. Responsibilities include taking reservations, contacting sales leads, data entry, bookkeeping, filing, internal/external communications, creating social media posts, and communicating effectively with support staff. Full-time position 30-40 hours per week.

Primary Duties:

1. Manages all small and large group reservations both written and/or verbal communication.
2. Communicates reservation and catering needs to the appropriate department.
3. Prepare a weekly reservation outline and communicate with each department.
4. Making sure all reservations are staffed correctly.
5. Determine room location, assign table(s) and work with Front Desk Manager to confirm.
6. Manages scheduling of tour guide service and communicating the groups’ needs to the proper guide.
7. Manage reservations and organization for festivals, holidays, and special events.
8. Maintains an up-to-date record of phone calls, emails, and personal meetings for all potential customers.
9. Establishes a database of potential customers that possess a need to purchase dining and banquet services for business and personal use.
10. Clerical work consists of but not limited to word processing, Excel spreadsheets, typing, filing, fax and using the copier, printer, and scanner.
11. Help develop marketing strategies using social media including Facebook, Instagram, and create a TikTok account.
12. Being able to represent the company with knowledge of the history of the Amana Colonies and tourism.
13. Assist at Front Desk and dining rooms as needed.
14. Direct staff for room set up for group reservations.