GENERAL JOB SUMMARY:

The Program Coordinator assists in planning, organizing and facilitating aspects of the Marion and Cedar Rapids Encore Café and Washington, Iowa and Cedar Rapids Encore Express senior meal sites in conjunction with members of the Nutrition team.

 

 

ESSENTIAL DUTIES/RESPONSIBILITIES

• Create and support a welcoming environment at the congregate meal site; maintain a high level of  customer service by engaging with attendees and providing assistance as needed.
• Establish and maintain collaborative partnerships with vendors, community providers, volunteers and referral sources.
• Manage meal site reservations and contact food vendors within Heritage procedures to ensure timeliness, efficiency and hospitality.
• Attend and participate in staff trainings, staff meetings, and community and public meetings.
• Follow all fiscal procedures for handling and depositing of voluntary contributions.
• Support volunteer recruitment and training. Engage with Nutrition team members and Heritage Management to ensure the meal site has sufficient volunteer staffing to run efficiently and with optimum customer service.
• Ensure meal site is set up appropriately and follows all sanitation and food safety policies and procedures daily.
• Prepare reports as directed to comply with funding and grand deadlines.
• Communicate with the Nutrition team, any issues, concerns, suggestions to ensure a well-functioning program.
• Must be able to comfortably present information and education to individuals and groups of all sizes, including in person, virtual and social media formats.
• Ability to work independently and as a member of a team.
• Perform other related work duties as assigned.
• Research, develop, and distribute appropriate nutrition education to all dining locations and providers regionally, on a monthly basis.
• Assist with coordination efforts with regional nutrition programs as necessary.
• Assist with other Encore Express, Encore Café, and Encore Essentials locations as necessary.
• Develop nutrition menus with input from nutrition team.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as  support and promote an environment that accepts differences.
• Regular and consistent presence at work.
• Must have the ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.
• Must be an individual that is self-motivated with an internal drive to begin and continue with tasks until completed.
•  Follow all policies and procedures with the Heritage Area Agency on Aging.
•  Represent the agency for agency, local, regional, and state committees, events, and meetings as assigned.
• Provide outstanding service to our customers (agency staff, subcontractors, volunteers, clients, and  assigned.
• Read, understand, and express oneself clearly and effectively in oral and written form.
• Be able to effectively utilize technology and computers including, but not limited to, office equipment, word processing, spreadsheets, and database software, scanners and other equipment.
• Show a commitment to detail and accuracy.
• Must be prompt, dependable and reliable.

 

 

 

GENERAL PHYSICAL ACTIVITIES WITH OR WITHOUT A REASONABLE ACCOMMODATION:

Working Conditions

The following physical conditions and hazards may be encountered while working in this position:

• • Indoor environment and minimal outdoor environment
  • Burn hazards
  • Slip hazard

 

Physical Requirements

The physical activities required for this position involve:

Frequent (34-66%) standing pushing, pulling, and grasping.

Frequent (34-66%) reaching and viewing a computer and other types of close work.

Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

• This position requires lifting:
  • Up to 25 pounds under 1/2 of the time.
  • Up to 50 pounds less than 1/4 of the time.

 

 

An individual in this position must be able to successfully perform the essential duties and

responsibilities listed above. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions of this position.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

The work environment characteristics described here are representative of those an individual

encounters while performing the essential functions of this position. 

 

MINIMUM QUALIFICATIONS FOR EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in human services or a related field such as Health Promotion, Recreational Therapy, etc. Preferred minimum of 2 years with  experience with older adults and persons with disabilities.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS REQUIRED:

• Obtain certified food protection certification; such as ServSafe.
• Must be willing to be certified in dependent adult abuse upon hire, if not already certified upon application.
• Licensed driver in the state of Iowa with valid insurance.

 

INSURANCE

Heritage Area Agency on Aging provides a competitive compensation and benefit package, including term life, disability, health, dental and vision insurance, a flexible benefits account and contribution to a retirement program for each full-time staff member.