The Shipping and Receiving Clerk pulls, packs, ships, and receives products. They complete documentation as required for all orders, warranties and returns. The position is expected to display excellent interpersonal and customer service skills to ensure positive interactions with customers, either in person, on the phone or via email. The Shipping and Receiving Clerk records inventory for Parts, Service, and Install in the facility and in all company vehicles with accuracy and attention to detail. They will operate a forklift, pallet jack and dolly for moving or stacking materials as an essential part of the role. The position is expected to always abide by our Core Values.

Competencies

Customer Service Skills; Serving both the internal and external customer with clear and helpful communication.	Intermediate computer skills, including Microsoft Office: Excel, Word, Outlook, and Teams.
Ability to read and audit invoices and packing slips to maintain integrity of outgoing and incoming supplies.	Good organizational skills, ability to maintain a clean and well-organized workspace.
Versatile, ability to multi-task on various projects.	Safety oriented.
Reliable/dependable. Self-starter, staying on task and limiting down time in department.	Works with a sense of urgency and attention to detail.

 

Position Responsibilities:

1. Follows established departmental policies, procedures, and objectives. Follows continuous quality improvement objectives, safety, and quality standards.
2. Pull, box, label and ship all incoming orders for customers. Process payment for orders and issue credits for returns.
3. Prepare common carrier order for shipment. Contact freight broker to set up pick up and bill of lading.
4. Check in all parts orders from all carriers. Put away all parts from received orders and from Service Technician returns.
5. Process all warranty items. Return to factory for credit and monitor for credits and follow up if past 30 days.
6. Process warranty returns for customers and issue credit when applicable. Monitor parts supplies making note of low and needed inventory. Communicate need for order to Operations Manager or Parts Supervisor.
7. Maintain supply of packing materials, ordering supplies from vendor as needed. Maintain supply of vending and kitchen materials, as well as office supplies, ordering through Sales Coordinator, Operations Manager, or picking up from retailer as needed.
8. Stock kitchen and bathrooms with supplies. Empty reciprocals in Parts dept., kitchen and bathrooms. Monitor exterior dumpster for capacity and contact vendor for pick up.
9. Consistently maintain accurate inventory counts reporting any discrepancies for timely resolution.
10. Record and complete an annual inventory count of parts in facility and in all company vehicles with accuracy and attention to detail.
11. Communicate with Parts Supervisor with any concerns, questions or requests for additional direction or information.  
12. Take ownership in our business results and your personal wellness.
13. Performs other duties as assigned.

14. Essential education, licenses, certifications, skills and experience needed for this position:

     

    High School diploma or GED equivalent required	AA or Technical Degree a plus
    Three years of experience in shipping/receiving or similar role desired	Ability to operate forklift, dolly, or pallet jack a plus

     

    Physical Demands and work environment:

    The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical demands: While performing duties of the job, employee is occasionally required to sit, stand, walk use hands to finger, handle objects or controls, reach with hands and arms, talk and hear. Employees must frequently lift and or move 100 or more pounds. Specific vision abilities required by the job include close, distance, color, peripheral, depth perception and the ability to focus.Work environment: The noise level in the work environment is usually moderate. Required to pass a background, physical, drug and alcohol screenings.Authorization to work in the United States

General: The employee is expected to adhere to all company policies and commitment to company values.