To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
 
GENERAL JOB SUMMARY:
This position supports the needs of the Student Services division.  Under limited supervision, provides the Student Services division administrative support, manages department processes, and ensures smooth operation of the office.  This includes but is not limited to: Dean of Students, accommodations, counseling, financial aid, admissions and student life.  Provides factual information requiring knowledge of policies and procedures of Kirkwood; exercises a high degree of independent judgement and confidentiality.  

The usual work schedule for this position will be Monday through Friday from 8 am to 5 pm.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

• Provide support to student services division staff such as compiling materials for outreach, maintaining department records, generating reports, scheduling appointments, and maintaining computer databases. 
• Answer and/or re-direct basic inquires from internal and external customers either via phone calls, email or in person. 
• Prepare and maintain correspondence, lists, and other documents.
• Perform various office clerical duties including typing, scanning, maintaining copiers and other equipment, sorting/distributing mail, etc.
• Point of contact for ordering supplies within the Dean of Students office and assisting with the department budget. 
• Assist with department activities and events. 
• Perform other related work duties as assigned.

• Ability to maintain a high degree of confidentiality and customer service.
• Be technologically efficient in an environment that requires you to multi-task.
• Be punctual and reliable and possess an ability to work efficiently, effectively and independently in an environment with regular interruption.
• Be able and willing to represent Kirkwood Community College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.  
• Ability to provide service in a courteous, prompt, professional and efficient manner.
• Read, understand, and express oneself clearly and effectively in oral and written form.
• Ability to work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving. 
• Establish and maintain good working relationships with students, colleagues, and general public. 
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling, and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

• Associate’s degree
• Possess a good working knowledge of personal computers and Microsoft Office products, with an emphasis on Word, Excel, and PowerPoint. 
• Knowledge of standard office equipment.

• Bachelor’s degree preferred
• Experience in an educational setting